As part of the eBay Live! staff orientation, we had a presentation-slash-comedy by some folks from Comedy Sportz (not sure which city, probably LA). It was a bit cheesy at times, but certainly informative and fun. There’s nothing new in these things, but it makes sense to go over old things repackaged in new ways.
One of my takeaways from this one was how to bridge communications with “yes, and”. To carry on conversation, you need to use “yes, and”. It has two evil stepsisters, “yes, or” and “yes, but”. The latter two sound like you’re listening and accepting, but in reality, you are not and instead want to push your own agenda at the expense of others. Whereas “yes, and” means acceptance and bridging.